VORNELTHISA Refund Terms

Welcome to VORNELTHISA. We understand that sometimes things don't go as planned. That's why we have set up a comprehensive refund policy to make your experience with us as straightforward and satisfying as possible.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The product must be returned within 30 days of purchase.
• The product must be in its original packaging, unused, and in the same condition that you received it.
• A receipt or proof of purchase must be provided.

2. Non-refundable Items

Several types of goods are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Personal care items

3. Process for Refunds

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a refund.
2. Once your request is approved, we will provide a return address.
3. Ship the item back to us. You are responsible for paying your own shipping costs for returning your item.

4. Refund Processing

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to receive further instructions.

7. Changes to This Policy

VORNELTHISA reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

For any questions or concerns about this policy, please contact us at [email protected].